Your privacy matters to us. This Privacy Policy explains exactly what personal information pisomax collects when you use our platform, how we use it, who we share it with, and what rights you have as a Filipino player. We keep things straightforward so you always know where you stand. By registering an account or using any part of pisomax.net, you agree to the practices described on this page.
Last updated: January 2025. Applies to all registered users of pisomax.net in the Philippines.
1. Information We Collect
When you register on pisomax, we collect personal details including your full name, date of birth, email address, and mobile number. We also collect payment-related information such as your preferred deposit method and transaction history, which is necessary to process your deposits and withdrawals in Philippine pesos. During account verification, we may request a government-issued ID or other supporting documents to confirm your identity and age in line with Philippine regulations. When you use the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect more information than is reasonably necessary to operate the platform and fulfil our legal obligations.
2. How We Use Your Information
The personal data we collect is used primarily to create and manage your pisomax account, process your financial transactions, and verify your identity as required by Philippine gaming regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. Your gameplay and transaction history is analysed internally to detect fraud, prevent money laundering, and ensure fair play across all game categories including sports betting, fish games, and bingo. We may use aggregated, anonymised data to understand how Filipino players interact with the platform and to make improvements to our games and features. We do not use your personal data to build advertising profiles or sell your information to third-party marketers. Any communication we send you is directly related to your account activity or platform updates, and you may contact us at [email protected] to manage your communication preferences.
3. Who We Share Your Data With
pisomax does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors who handle your PHP deposits and withdrawals, and identity verification partners who help us confirm player eligibility. All third-party partners we work with are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so or when disclosure is necessary to protect the rights and safety of our players and staff. In the event that pisomax undergoes a business restructuring or ownership change, your data may be transferred as part of that process, and you will be notified in advance. We take every reasonable step to ensure that any party receiving your data treats it with the same level of care and security that we apply ourselves.
4. Data Storage and Security
Your personal data is stored on secure servers with access restricted to authorised pisomax personnel only. We use industry-standard encryption protocols to protect data in transit and at rest, ensuring that your account details and financial records are safeguarded against unauthorised access. Our security team monitors the platform continuously for unusual activity, and any suspected breach is investigated and addressed promptly. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine law and our internal compliance obligations. If you request account closure, we will delete or anonymise your personal data within the timeframes permitted by applicable regulations, except where retention is required for legal or audit purposes. We strongly encourage you to use a strong, unique password for your pisomax account and to never share your login credentials with anyone.
5. Your Rights as a Filipino Player
As a user of pisomax based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also request corrections to any inaccurate or incomplete data in your account profile by contacting our support team at [email protected]. If you believe that your data has been processed in a way that is inconsistent with this Privacy Policy or applicable Philippine law, you have the right to raise a complaint with us directly or with the relevant regulatory authority. You may request the deletion of your personal data subject to our legal retention obligations, and we will respond to all such requests within a reasonable timeframe. We are committed to honouring your privacy rights and will never penalise you for exercising them. If you have any questions about how your data is handled, our support team is available to assist you through the contact details provided on this page.
6. Cookies and Tracking
pisomax uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile device or browser. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device to improve your experience on future visits. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain parts of the pisomax platform. By continuing to use pisomax after being informed of our cookie practices, you consent to the use of cookies as described in this section. If you have questions about specific cookies used on the platform, please reach out to us at [email protected].
7. Changes to This Privacy Policy
pisomax may update this Privacy Policy from time to time to reflect changes in our platform, applicable Philippine laws, or industry best practices. When we make significant changes, we will notify registered players through the platform or via the email address associated with your account. The updated policy will be published on this page with a revised effective date so you always know which version applies to your use of the platform. We encourage you to review this page periodically to stay informed about how we protect your personal information. Continued use of pisomax after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact us to request account closure.
No, pisomax does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Your data is shared only with trusted service providers who help us operate the platform — such as payment processors and identity verification partners — and only for the specific purpose required. All such partners are contractually bound to handle your data securely. We have no arrangement with advertisers or data brokers, and your information will never be used to target you with third-party promotions. If you have concerns about how your data is used, you can contact our support team at [email protected] at any time.
You can request a copy of your personal data at any time by contacting our support team at [email protected] with the subject line "Data Access Request." We will verify your identity before processing the request to ensure your information is only released to you. Once verified, we will provide a summary of the personal data we hold about your account within a reasonable timeframe. This includes your registration details, transaction history, and any identity verification records we have on file. If you find any inaccuracies in the data provided, you can request corrections and we will update your records promptly.
When you close your pisomax account, we will delete or anonymise your personal data within the timeframes permitted by applicable Philippine regulations. Some data may be retained for a defined period after account closure where required for legal, audit, or compliance purposes — for example, transaction records that must be kept under Philippine financial regulations. Once the mandatory retention period has passed, your data will be permanently removed from our systems. You will not receive any further communications from pisomax after your account is closed, except where required by law. To initiate account closure, please contact our support team at [email protected].
Yes, all payment transactions on pisomax are processed through trusted payment providers using industry-standard encryption to protect your financial details. We do not store your full payment card numbers or sensitive banking credentials on our servers — payment processing is handled entirely by our certified payment partners. Your transaction history is recorded securely within your account for your reference and for compliance purposes, but access is restricted to authorised personnel only. If you ever notice an unauthorised transaction on your account, please contact us immediately at [email protected] so we can investigate and take appropriate action. You can also visit our Deposit page for more information about the payment methods available to Filipino players.
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